Support

Astrabotix help and enquiries

For questions about Astrabotix, the website, account access or a product issue, contact:

What to include

• the email address associated with your Astrabotix account, if applicable;
• a short description of what you were trying to do;
• the page or feature involved;
• the exact error message, if one appeared; and
• a screenshot with private information removed, when helpful.

Billing and purchases

Checkout is not currently open on this website. Billing-specific instructions and applicable purchase terms will be published when paid access becomes available.

Security reports

If you believe you have found a security issue, use the support address and clearly mark the subject line “Security report”. Do not publicly disclose sensitive details before Astrabotix has had a reasonable opportunity to investigate.

Response times

We aim to respond as soon as reasonably practical, but no guaranteed support response time applies unless one is stated in a separate paid service agreement.